You’ve Done the Work – Now You Can Prove It

OptimoRoute Proof of Delivery helps delivery and field service teams collect digital proof after each stop. So when the package is delivered and the service is complete, you can be absolutely sure of it.

Capture photos, notes, e-signatures and scan barcodes as forms of proof once a delivery or service is completed, directly from the OptimoRoute Driver App. This gives your team a reliable digital record of what happened at every stop.

Proof stays attached to each order, giving dispatchers and managers the context they need to verify stops, resolve disputes, and respond to customers quickly, without chasing drivers or digging through paper forms, texts, or spreadsheets.

In just a couple of clicks your team can collect:

✅ Electronic notes to record specific details about each order

✅ Customer signatures to confirm a delivery or service is completed

✅ Photos as visual proof of completed deliveries or services

Replace Paper-Based Proof With Digital Records

Paper slips, handwritten notes, and photos sent by text are easy to lose, hard to organize, and slow down your team when customers need answers. With OptimoRoute Proof of Delivery, drivers capture proof directly in the Driver App from their mobile devices as part of their normal completion flow.

This helps you:

• Replace paper delivery slips and manual signatures
• Send proof back to dispatch as soon as a stop is completed
• Keep photos, notes, and signatures attached to the right order
• Reduce end-of-day admin for drivers and dispatchers
• Give office teams faster access to delivery and service records

Customize Your Proof Requirements

Not every stop requires the same proof. A photo may be enough to confirm a doorstep delivery, while a signature, note, or barcode scan may be needed for completed services, pickups, failed stops, or orders that require additional confirmation.

Proof types:

Photos Show where an item was delivered, document completed work, or capture the reason a stop could not be completed.

Notes Add context about delivery location, customer instructions, failed attempts, damaged items, or service details.

E-signatures Confirm that a customer, recipient, or on-site contact accepted the delivery or signed off on completed work.

Barcode scans Verify items, packages, or assets using barcode scanning when additional confirmation is needed.

Custom forms

If you’re looking for more advanced workflows, OptimoRoute also offers custom proof of delivery forms where you can create more detailed completion processes.

Better Accountability, More Transparency

Proof collected in the field is immediately available to office teams. This way, dispatchers and other back-office staff will always know what’s happening out on the road: what’s completed, what hasn’t gone according to plan – and why.

Dispatchers and drivers can use Proof of Delivery to:

• Confirm where a package was left
• Show that a service was completed
• Check why a stop failed
• Review customer signatures
• Verify delivery notes or photos
• Support claims and complaint resolution

With proof attached to each order, everyone works from the same record—not irregular updates, memory, or manual check-ins.

Minimize Frustration by Quickly Resolving Customer Claims

Capturing information digitally and in real time (such as photos of damaged goods, or a quick note explaining that a customer was not home at the scheduled time of service) is an instant insight into what went wrong. It lets you respond confidently with evidence.

Mistakes and accidents do happen. With Proof of Delivery, you’ll be able to smoothly handle these mishaps. Refer to the information gathered onsite, and avoid having to put the customer’s word against your staff’s version of events.

Dispatchers can open the order, review the proof, and respond with the right context eliminating the need to call a driver after-hours or search through paperwork to resolve a dispute.

Less Paperwork? Yes Please, Where Do I Sign?!

Proof of Delivery is one more way that OptimoRoute streamlines operations for your business. From instant route planning, to the automated sending of Realtime Order Tracking notifications, OptimoRoute saves you time and lets you focus on making your business the best it can be. Use it to replace paper documentation with easy-to-access digital documentation all in one place. Instead of collecting, scanning and filing physical confirmations for the completion of a delivery or service, just get a customer signature via Proof of Delivery. Don’t manually enter order completion information into your database – let Proof of Delivery automatically update you with all the relevant information you need.

Let’s Get You Started

Proof of Delivery is available to all OptimoRoute Pro and Custom customers, at no extra charge. Learn how to set it up here.

Our Proof of Delivery Help Topic explains how easy it is to activate and configure the feature to suit your business needs.

Not a Pro customer yet? Sign up or upgrade your account here.

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